Position Description: The Call Center Specialist is generally responsible for managing the Incident and Problem Management processes. This position will have internal interfaces with IT Management, all internal IT customers, external IT service suppliers. The goal is to prevent problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. The Call Center Specialist will work closely together with the Service desk and the Change Advisory Board. Required Technical Expertise: CCNA and / or CCNP Cisco certifications. Hp Open View certifications (preferred). UNIX certification (preferred). Microsoft certifications (preferred). Position Requirements: Minimum experience of 10 years in areas related to Information Technology. BS degree in computer science, computer engineering or equivalent degree.. Knowledge of office automation, Information Technology techniques and practices, and forms and records management. Previous working experience in Technical call centers.. Knowledge of current techniques and hardware capabilities of a large scale database and data communications environment. Demonstrated skills in human relations and communications with non-technical end-users. Excellent oral and writing skills. Years Experience Required: 10 yrs+ Travel Required: 80-100\% Contact Mail: hr@ebeshara.com