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Our Clients
BG is clearly focused on satisfying our clients. Our job is not simply to develop a project, but to help the client succeed. We approach projects to succeed, always recognizing that cost, quality, and delivery time are critical factors in creating and deploying systems that meet exactly functi
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About Us
BG was established in 1992, under the name of Beshara Group Company. BG is fully Kuwait owned company with paid-up capital of $1 Million USD. For the past 20 years, our organization has grown and established a solid reputation in the business community and with our technology partners for developi
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Services
In order to stay ahead, modern sophisticated projects require careful planning and implementation. When these steps are executed well they pave the way for projects to proceed smoothly simply because expectations are clearly understood by all parties involved. The benefits: projects can go live fa
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Team
The key personnel at Beshara Group have vast and proven experience in the global software market in executing large offshore and on-site projects for companies of international esteem. They are also known for their technical and managerial capabilities in the areas of Product Development and
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Job summary
Location: Cairo, Egypt, Africa
Career Level: Not Specified
Education: Diploma
Job type: Full time
Positions: 6
Salary: Negotiable
Call Center Specialist
* There have been 7 Applications for this position
* This job opening has been viewed 7980 times
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About this job
Position Description: The Call Center Specialist is generally responsible for managing the Incident and Problem Management processes. This position will have internal interfaces with IT Management, all internal IT customers, external IT service suppliers. The goal is to prevent problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. The Call Center Specialist will work closely together with the Service desk and the Change Advisory Board.
Required Technical Expertise:
CCNA and / or CCNP Cisco certifications.
Hp Open View certifications (preferred).
UNIX certification (preferred).
Microsoft certifications (preferred).
Position Requirements:
Minimum experience of 10 years in areas related to Information Technology.
BS degree in computer science, computer engineering or equivalent degree..
Knowledge of office automation, Information Technology techniques and practices, and forms and records management.
Previous working experience in Technical call centers..
Knowledge of current techniques and hardware capabilities of a large scale database and data communications environment.
Demonstrated skills in human relations and communications with non-technical end-users.
Excellent oral and writing skills.
Years Experience Required: 10 yrs+
Travel Required: 80-100\%
Contact Mail: hr@ebeshara.com
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